In this Sept. 27 photo, passengers travel through an airport in Miami. Private researchers, who have analyzed federal data on airline performance, say in a report being released Monday, April 8, 2013, that consumer complaints to the Department of Transportation surged by one-fifth last year even though other measures such as on-time arrivals and mishandled baggage show airlines are doing a better job. (AP Photo/Lynne Sladky)
Full flights, small seats make passengers grumpy
WASHINGTON (AP) -- Airline passenger complaints to the Transportation Department surged by one-fifth last year even though other measures such as on-time arrivals and mishandled baggage show airlines are doing a better job, according to a report being released Monday.
By JOAN LOWY
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